Support Staff

Support Staff Job Description

White River Academy is seeking dependable, compassionate, and strong-minded individuals to join our team. Our staff work with male students ages 12–18 in a residential treatment setting, helping provide safety, structure, consistency, accountability, and mentorship in their daily lives.

Our team plays an important role in creating a stable and therapeutic environment for youth who may be struggling emotionally, behaviorally, academically, or relationally. Team members are expected to serve as positive role models while maintaining appropriate boundaries, supporting program expectations, and helping students navigate daily responsibilities and challenges.

The ideal candidate is patient, emotionally steady, and able to lead with both firmness and compassion. This position is well-suited for individuals who have experience working with teenagers, parenting, coaching, mentoring, or serving in youth-focused environments. A passion for helping struggling boys and the ability to handle conflict, defiance, emotional intensity, and challenging behaviors with professionalism are essential.

WRA Staff are expected to uphold the values and mission of White River Academy in all interactions with students, families, visitors, and coworkers. While this work is deeply rewarding, it also requires maturity, consistency, teamwork, sound judgment, and the ability to adhere to established policies, procedures, and industry standards.

Primary Responsibilities

Supervise and support male students ages 12–18 in a residential setting
Help maintain a safe, structured, and consistent environment
Build appropriate mentoring relationships while maintaining professional boundaries
Support daily routines, activities, transitions, and program expectations
Maintain discipline and accountability in accordance with program protocols
Communicate effectively with students, families, and fellow staff
Work collaboratively as part of a team
Model appropriate behavior, emotional regulation, and professionalism
Document and communicate relevant student information as required
Respond appropriately to behavioral, emotional, and relational challenges
Support a culture of respect, safety, and personal growth

Ideal Candidate Qualities

Patience, understanding, and strong leadership skills
Ability to remain calm and steady in challenging situations
Strong communication skills with both adults and youth
Ability to “hold the line” with authority, patience, and grace
Self-discipline and willingness to give and receive feedback
Ability to function effectively in a team environment
Understanding of trauma and the importance of consistency and stability for youth
A genuine desire to positively impact the lives of struggling boys

Qualifications:

Must be 21 years of age or older
Must be able to pass a background check
Must be able to pass a drug screening

Benefits and Perks

White River Academy offers a strong benefits and perks package for eligible employees, which may include:

Health Share Program
Dental insurance
Vision insurance
Paid time off (PTO)
On-shift meals
Predictable schedules
Built-in overtime for certain schedules
Multiple consecutive days off
Opportunities for voluntary overtime
The opportunity to make a meaningful difference in the lives of youth

If you are looking for meaningful work, a predictable schedule, and the opportunity to be part of a team that supports growth, healing, and accountability in the lives of young men, White River Academy encourages you to apply.

Come work with our incredible support staff teams!